Jockeys racing at Hereford with crowds in the background.
Jockeys racing at Hereford with crowds in the background.
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FAQs

Tickets & Booking

Do you offer a group discount?
When do online tickets close? 
Do I save money if I book in advance?
Can I purchase extra tickets on the day?
Do I need to print my tickets?
When will I receive my tickets?
Can I collect my tickets on the day?
Can I transfer / refund my tickets or packages?
Can I transfer between Enclosures?
Can Children come racing?
How do I redeem a Gift Voucher?
How do I use/sign up for Rewards for Racing? 
What discounts and concessions do you offer?
Third-Party Vouchers

Times

What time do gates open?
What time is the last race and when will the racecourse close?

Travel & Entry

Do I need to do a lateral flow test or prove my vaccination status?
Do I need to wear a facemask?
What do I need to wear?
How do I get to the racecourse?
Can I arrive by coach?
Visiting Safely

Food & Drink

What bars and food concessions will be open?
Can I bring alcohol into the racecourse? 
Are barbecues allowed?

Accessibility

How accessible is your racecourse?
What do you offer carers?

Betting & Payments

Where can I place a bet on course?
What payment method do you accept? 
Do you have cash machines?
Will bookmakers still accept cash?
Where can I buy a race card?

Experience

Is there seating available?
Can I bring a chair?
Can I smoke and where?
How do I download and use the ARC APP?
Where is best to stay overnight?
Does the weather affect the racing?

Dogs

Can I bring a dog? 

Photography

Can I take photographs?
Visiting Safely

We've put in place a range of safety measures to welcome you back safely.

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