Owners & Trainers

Owners, Syndicates & Shared Ownerships may request up to 8 complimentary O&T badges per runner (registered through PASS in advance of the day) for the Rusty Bridge Restaurant including complimentary luncheon.  Alternatively, any owner with a runner on the day may request a minimum 20 syndicate badges with access to the Syndicates Marquee.  We do not offer a mixture or combination of both options so Owners must choose in advance if they wish to enjoy O&T or Syndicate Lounge facilities.  

The number of Owners admitted per horse into the Parade Ring is 8.  However, we appreciate this is a really important part of any owner's visit and if you require more badges please ask in advance and where possible we aim to be flexible.  Please note, even if requested we do not guarantee more than 8 Parade Ring passes.

To book into the Syndicates Marquee please email syndicates@hereford-racecourse.co.uk by 21:00 the day before racing or call Katie Mansell on 07795 127 806.

At the discretion of the racecourse additional badges may be requested but are not guaranteed.

Owners with runners that may require assistance with booking badges or other queries should contact Jane Broad, O&T Liaison, on 07989 146 066 or email jbroad@arcowners.co.uk  

The Rusty Bridge Restaurant, hosted by Susan Mackay, is reserved exclusively for Owners & Trainers with runners on a raceday.  Conveniently located on the ground floor of the main Grandstand overlooking the racecourse and finishing straight, it offers complimentary luncheon and afternoon cakes (with a valid voucher) along with Tea & Coffee, a full bar and tote service.  If you have any specific dietary or allergen requirements please contact us in advance of the day by emailing kmansell@arcowners.co.uk    

Please be advised that tables within O&T may not be reserved for the day.  We politely ask that when you finish dining please be considerate and vacate or offer to share your table with other O&T to help ensure that all guests can enjoy their experience.  

Take a look at our sample menu to see what delicious meals you can enjoy.

If Owners wish to dine in the main restaurant, a discount is offered exclusively to Owners.  Please contact Katie Mansell on kmansell@arcowners.co.uk 

Syndicates & Shared ownerships have the opportunity to enjoy the exclusive Syndicate Marquee, hosted by Louise Daly, overlooking the Parade Ring.

This offers those with Syndicate Badges on the day (must be booked in advance) a private base to enjoy with fellow syndicate and ownership members including complimentary Tea, Coffee & biscuits with a pay bar and light food offer.

On arrival please head for the Owners & Trainers Entrance (to the right hand side of the main entrance) where team member Rachel Knight will look forward to welcoming you, providing your badges and briefing you on the day's information. 

You can find a copy of our racecourse map here.

Complimentary Wi-Fi is available on site, and once registered at an ARC racecourse you will automatically have access each time visiting one of our 16 racecourses.  You will need to register the first time of using and details are available inside the O&T and Syndicate Marquee.

Nothing matters more to us when racing than the safety and welfare of horse and rider.  Central to that is the track itself and our groundstaff do everything in their power to provide an optimum racing surface.  

On duty on racedays we have a dedicated and experienced team of highly-qualified Vets, Doctors and Paramedics following the action at every stage.  Their key responsibility is to monitor and provide care to the competitors throughout their time at the racecourse. 

The locations and vehicle movements of these skilled specialists during racing are designed to provide a rapid response to any incident across the site. We also have a high-specification horse ambulance in attendance at every fixture to enable safe transport of a horse from the track to our on-site veterinary treatment facility for further treatment, or to the nearest equine referral hospital if required.

It is our standard practice to erect screens around any horse or jockey requiring attention on the course as this provides privacy and a safe, calm environment in which to accurately diagnose and treat the patient as necessary.  Please do not assume the worst if screens are erected. 

We are fully committed to minimizing risk in our sport, to dealing professionally and efficiently with any injury, and to maintaining the highest possible quality of care for the horses and jockeys racing here today.

We do not operate a dress code.  However, we do encourage dressing up for the occasion of a day at the races, and appropriate for the weather.

There are steppings immediately outside the Rusty Bridge O&T restaurant where you can watch racing from.

For those unable to join on the day, all racing from Hereford is broadcast live on Sky Sports Racing Channel 415.  

Owners with runners on the day may go into the Parade Ring for their race. 

An allocation of eight Parade Ring badges is offered per runner, and we try to be flexible where we can if we receive requests in advance for additional Parade Ring passes.  Please note this is not guaranteed.  

Children U12 are not permitted access into the Parade Ring.

Winning connections are invited to watch a re-run of their race in Winning Connections, hosted by Charlotte Treleaven.  Celebrate with a glass of Monopole Champagne and our much loved chocolate brownies. 

A presentation is made to every winning Owner, Trainer & Jockey and Owners may choose their preferred memento to take home on the day.  All winning owners will receive a complimentary photograph.  For those not present on the day, the memento will be handed to your Trainer or their representative. 

If winning owners are not present we will endeavour to invite placed connections to enjoy the same experience.

We offer winning, placed and all Owners on the day complimentary USB copies of their race, multiple copies are available should syndicates require them.  We also offer the same to all stablestaff associated with a runner on the day. 

The nearest hotel is the Premier Inn next to Hereford Racecourse.  Other local hotels include the Green Dragon Hotel in the centre of town and The Verzon which is approximately 12 miles away.

Any announcements about Inspections or the abandonment of racing or races will be made through Racing Admin and our social media @HerefordRaces including Facebook, Twitter and Instagram.

We value your feedback, at any time.

On racedays feedback postcards or ROA QR code feedback is available in all O&T facilities.  Please take time to complete these and hand to a member of staff so that we can learn what we are doing well, and where we can do better. 

If you would like to discuss anything in person please speak with Camilla Esling, General Manager, on 07917 326 169 or email cesling@hereford-racecourse.co.uk

A Britbet Betting Shop is located inside the Hummingbird Bar.  Additionally there are a number of Britbet and Tote windows around the racecourse, including the foyer of the O&T restaurant. 

Bookmakers also operate outside, on the area between the finishing straight and Hummingbird Bar and the Bookmakers Rail in between both Grandstands.

Priority parking is reserved for Owners & Trainers, please follow the direction of our parking stewards and signage on the day.  

For sat nav the postcode is HR4 9QU and if you use What Three Words it is WORKER.RANGED.GLOVE for Hereford Racecourse.  O&T parking is in the main car park off Roman Road. 

A number of forward parking spaces are reserved for Accessibility and Blue Badges.  These are offered on a first come basis.  If you have a particular accessibility request please contact the Racecourse Office in advance on 01432 273 560.

Hereford is the nearest Train Station, located 2 miles from the racecourse.  There are also regular buses from the station to outside the racecourse.

Hereford Racecourse operates as a cashless site. Bookmakers do still allow cash and cash back can be obtained from the Tote.

Should you require any more information about visiting Hereford as an Owner please contact;

Camilla Esling, General Manager on 07917 326 169 or email cesling@hereford-racecourse.co.uk
Jane Broad, Owner & Trainer Liaison, on 07989 146 066 or email jbroad@arcowners.co.uk
Katie Mansell, on 07795 569 913 or email kmansell@arcowners.co.uk

Paul Carter is our Raceday Photographer and all of his images are posted on his website within a few days of racing at www.photodesign.co.uk or Paul can be contacted on 01547 540 862.

Winning owners will receive a complimentary photo of their horse.

A Going Report for all race days is made seven days before each fixture, and updated regularly through TurfTrax.

The latest Going, when available, can be found by clicking Going at the top of the Home Page.

Children accompanied by an adult are welcome in our O&T facilities.

We offer a maximum two places to those aged U12, including luncheon, and for those aged over 12 they will be considered as part of an Owner's badge allocation on the day and will require an O&T badge and luncheon voucher for access.

If children would like something different to the O&T  menu offered on the day, please ask the Host and we will be pleased to arrange this.

The O&T restaurant and Syndicate lounge are both wheelchair accessible. There is an accessible viewing platform under cover and overlooking the finishing straight which can be accessed through Rusty Bridge.